Return & Exchange

EASY PROCESS :

No questions will be asked for the reason of the return.

Process :

- From the date of delivery, you have 15 days to request a return via the following email address : retour@btbam.paris

- Once this step is done you can drop off your parcel at a post office. You will have to pay the return fees.

- Once the returned items are received and checked, you will be sent a notification email message.

- The returned items must be in their original state (not washed, torn or dirty, with all the original labels and their packaging).

ITEM(S) EXCHANGE :

You can exchange an item with another of a different size, color or model of the same value.

REFUND :

You can choose between a credit to your account for a next order or a refund.
The refund will be given 10 days after the reception of the returned items and the method of refunding is the one you chose to pay the order.